Comments on: Change Management – (Best Practices) http://www.releasefive.com/?p=94 Do you know how to leverage your Enterprise Content Tue, 08 Jun 2010 12:33:31 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: timfives http://www.releasefive.com/?p=94&cpage=1#comment-40 timfives Mon, 22 Jun 2009 23:51:08 +0000 http://www.releasefive.com/?p=94#comment-40 Matt, <br><br>Welcome to the blog. Your insight is exactly the problem, This is not a focus of technology, it is the application of that technology to solve a business problem, improve a business process or the like.<br><br>Without representation from the business during the analysis phase, I have yet seen one of these projects be successful. It is also when the change management starts, you can not start the change management process after the project is completed.<br><br>Great insights! Thanks!<br><br>Tim Matt,

Welcome to the blog. Your insight is exactly the problem, This is not a focus of technology, it is the application of that technology to solve a business problem, improve a business process or the like.

Without representation from the business during the analysis phase, I have yet seen one of these projects be successful. It is also when the change management starts, you can not start the change management process after the project is completed.

Great insights! Thanks!

Tim

]]> By: Matt http://www.releasefive.com/?p=94&cpage=1#comment-39 Matt Mon, 22 Jun 2009 23:10:21 +0000 http://www.releasefive.com/?p=94#comment-39 I worked in publishing as an editor for 19 years, and was involved in a number of ECM implementations. The trick with publishing was that content was the lifeblood of the organization, but most of the tech vendors just did not GET this. They treated our content just like any other content in any other business: healthcare, accounting, legal. They didn't realize our content was a living, breathing thing that needed to be handled as such. They just looked at our content as various files.<br><br>My point here is that tech vendors fall down because they fail to involve end users at the very inception of change management. If, as a tech vendor, you are making a presentation to a prospect and your only talking to the IT execs, stop the meeting and ask for end users in the business group to be involved. Get their input immediately and up front. I cannot tell you how many times I went into a meeting with a tech vendor and asked them to automate a certain process only to be told, "We can't do that. Your tech guys purchased the X version of our software, which doesn't have that capability. Maybe in the next rev, or for a fee we can customize it for you in 8 weeks." Argh. I worked in publishing as an editor for 19 years, and was involved in a number of ECM implementations. The trick with publishing was that content was the lifeblood of the organization, but most of the tech vendors just did not GET this. They treated our content just like any other content in any other business: healthcare, accounting, legal. They didn't realize our content was a living, breathing thing that needed to be handled as such. They just looked at our content as various files.

My point here is that tech vendors fall down because they fail to involve end users at the very inception of change management. If, as a tech vendor, you are making a presentation to a prospect and your only talking to the IT execs, stop the meeting and ask for end users in the business group to be involved. Get their input immediately and up front. I cannot tell you how many times I went into a meeting with a tech vendor and asked them to automate a certain process only to be told, “We can't do that. Your tech guys purchased the X version of our software, which doesn't have that capability. Maybe in the next rev, or for a fee we can customize it for you in 8 weeks.” Argh.

]]> By: timfives http://www.releasefive.com/?p=94&cpage=1#comment-33 timfives Mon, 22 Jun 2009 18:51:08 +0000 http://www.releasefive.com/?p=94#comment-33 Matt, <br><br>Welcome to the blog. Your insight is exactly the problem, This is not a focus of technology, it is the application of that technology to solve a business problem, improve a business process or the like.<br><br>Without representation from the business during the analysis phase, I have yet seen one of these projects be successful. It is also when the change management starts, you can not start the change management process after the project is completed.<br><br>Great insights! Thanks!<br><br>Tim Matt,

Welcome to the blog. Your insight is exactly the problem, This is not a focus of technology, it is the application of that technology to solve a business problem, improve a business process or the like.

Without representation from the business during the analysis phase, I have yet seen one of these projects be successful. It is also when the change management starts, you can not start the change management process after the project is completed.

Great insights! Thanks!

Tim

]]> By: Matt http://www.releasefive.com/?p=94&cpage=1#comment-32 Matt Mon, 22 Jun 2009 18:10:21 +0000 http://www.releasefive.com/?p=94#comment-32 I worked in publishing as an editor for 19 years, and was involved in a number of ECM implementations. The trick with publishing was that content was the lifeblood of the organization, but most of the tech vendors just did not GET this. They treated our content just like any other content in any other business: healthcare, accounting, legal. They didn't realize our content was a living, breathing thing that needed to be handled as such. They just looked at our content as various files.<br><br>My point here is that tech vendors fall down because they fail to involve end users at the very inception of change management. If, as a tech vendor, you are making a presentation to a prospect and your only talking to the IT execs, stop the meeting and ask for end users in the business group to be involved. Get their input immediately and up front. I cannot tell you how many times I went into a meeting with a tech vendor and asked them to automate a certain process only to be told, "We can't do that. Your tech guys purchased the X version of our software, which doesn't have that capability. Maybe in the next rev, or for a fee we can customize it for you in 8 weeks." Argh. I worked in publishing as an editor for 19 years, and was involved in a number of ECM implementations. The trick with publishing was that content was the lifeblood of the organization, but most of the tech vendors just did not GET this. They treated our content just like any other content in any other business: healthcare, accounting, legal. They didn't realize our content was a living, breathing thing that needed to be handled as such. They just looked at our content as various files.

My point here is that tech vendors fall down because they fail to involve end users at the very inception of change management. If, as a tech vendor, you are making a presentation to a prospect and your only talking to the IT execs, stop the meeting and ask for end users in the business group to be involved. Get their input immediately and up front. I cannot tell you how many times I went into a meeting with a tech vendor and asked them to automate a certain process only to be told, “We can't do that. Your tech guys purchased the X version of our software, which doesn't have that capability. Maybe in the next rev, or for a fee we can customize it for you in 8 weeks.” Argh.

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